Our Privacy Policy


Town and Country Legal Services LLP is committed to protecting and respecting the privacy of everyone who visits this website. In this website privacy policy, we have set out how any personal information that we may collect from or that is about you, will be managed by us. We will safeguard the information covered by this policy in a manner consistent with your rights and our obligations under current UK Data Protection Law.

This web site is held on an encrypted web server. All information entered into any of the forms on our web site is encrypted from your browser to our web server. All emails sent from the web server are also encrypted.

What Information We Collect?

On Visiting Our Site

When you view our site in a browser, that browser allows us to collect, store and use information about your visit including your IP address, geographical location, browser type and version, operating system, referral source, length of stay, page views and how you navigated around the site.

To make this site work properly, small data files called cookies are sometimes placed on your device. These data files are not dangerous or invasive to your computer, and most websites do this. For more information, click here to read our Cookies Policy.

Website Forms

The 'Refer Your Debt' form is a method by which companies or persons (creditors) who are owed monies (debt) by Companies or persons (debtors) can refer this information to TCLSLLP. The form allows us to collect only relevant information on the creditor, the debtor and the debt involved.

We may collect personal information of both the creditor and debtor which may include their name, email, phone number, business name and business type and if they are over the age of 18 years. In addition to this, we may collect the business address of the debtor. We also may obtain information on the amount of debt outstanding and whether the debt is in dispute, if the debt was secured and if a County Court Judgment has been issued.

The 'Change of Circumstances' form is a method by which debtors who are already in our system can update any changes of circumstances to TCLSLLP.

We may collect personal information which may include their TCLSLLP reference number, their name, email, phone number, contact address, employment status, current employer and debt management reference number.

The 'Income and Expenditure' form is a method by which debtors who are already in our system can supply TCLSLLP with information on their Income and Expenditure.

We may collect personal information which may include their name, email, date of birth, postcode, whether they are a homeowner, number of adults, number of dependent children and number of vehicles in the household.

We may also collect information about their and their partner's income which could include wages, salary or state benefits.

We may also collect information about the household's expenditure which may include rent, mortgage, secured loans, council tax, gas, electricity, water, insurance, food, housekeeping, TV, phone, public transport, car, hobbies, clothing and health costs.

We may also collect information about the household's arrears which may include rent, mortgage, council tax, gas, electricity, fines and maintenance. The data collected could cover the amount owed and any monthly or weekly repayments.

We may also collect information about income, expenditure and arrears not mentioned above.

Sensitive Data

We do not collect personal data on this website that is 'sensitive', and this includes anybody's ethnic origin, physical health, mental health, religious beliefs, political views, trade union affiliations or sexual orientation.

Why Do We Collect This Information?

We require this information to provide you with a better service, and in particular for the following reasons:

On Visiting Our Site

To improve our website as we continually strive to improve our website offerings based on the information we receive from your browser.

Website Forms

At TCLSLLP, we are committed to offering a broad a service as possible, and we understand that there is sometimes a need for our services outside of regular office hours. We are also aware that many people feel uncomfortable communicating with our office. For this reason, we have put in place forms on the website to facilitate this, thus allowing us to offer a better service, to tailor debt collection and to treat all our visitors fairly and with respect.

What Do We Do With This Information?

All data we receive is processed in accordance with this privacy policy.

We may use the information provided to us for the following purposes:

  • to create web analytic reports
  • for debt collection purposes
  • to help with tracing
  • to prevent money laundering and fraud
  • to help us take decisions about you and your account
  • if your address, email address or phone number is supplied to us, we may use this information to contact you about your account

We do not use the information you provide to sell, trade, or rent your information to other companies for marketing purposes.

Who We Share Your Information With?

To aid us in the process of debt collection we may share your information with:

  • Solicitors
  • Government Services
  • Court Services
  • Insolvency Practitioners
  • Insolvency Services
  • Debt Management Agencies
  • Process Services
  • Tracing / Enquiry Agencies
  • Process Servers
  • Field Agents contracted by TCLSLLP
  • Staff employed or contracted by TCLSLLP

If you are a debtor we may share your information with your creditor.

We may also share your information if we sell any or all of our business or merge with another business.

We do not use the information you provide to sell, trade, or rent your information to other companies for marketing purposes.

How Long Do We Hold This Information?

If you are a client we will hold your information whilst you are a client of TCLSLLP.

If you are a creditor we will hold your information for a period of six years after the debt has been paid.

How Can I Access this Information?

In accordance with UK Data Protection Law and GDPR you have a right to access any information that we hold relating to you.

We will provide the first request for this data electronically, free of charge and in a reasonable time not exceeding one month.

We do reserve the right to charge a reasonable fee when a request is manifestly unfounded or excessive and particularly if it is repetitive.

Telephone & Email Privacy

We may monitor, record, store and use any telephone and email communication with you, from this site. We do this to check any instructions you have given us, for training purposes, in case of a complaint, for crime prevention or to improve the quality of our customer service.

Third Party Links

This website contains links to other websites. We have no control over these websites. We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. These sites do not come under the governance of this privacy statement. You should exercise caution and always look at the privacy statement when visiting a third party site linked from this website.

Contact Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at privacy@tclsllp.com

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 08/05/2018